“Company”, “We”, “Our”, or “Us” refer to atlanticwriters.com website operated by OSA Management LLP.
“Website” refers to the atlanticwriters.com website, mobile site, and mobile application. "Website" is a platform for independent contractors where Experts looking for Customers can connect, provide, pay for, and get paid for their Services.
“Account” refers to the profile that you agree to use to access the Website and represent yourself to Company staff.
"Customer" refers to any person who submits, bids on, or executes an Order, as well as anyone who uploads any data and makes payments on the Website.
"Content" refers to all data, text, pictures, images, links, software, and other items made available through the Website or Services, regardless of whether they were made by us or another party and made available for display on the Website or through the Services.
“Expert” is a person engaged by the Company on a freelance basis to provide Services to the Customers.
"Order" refers to the Customer's actual request for a Service that was sent to Our Company. It contains specified demands and guidelines for the sources that will be used in the Product.
"Product" is the end result of the Service that was provided.
“Draft” refers to the first version of the Product that has to be checked by the Customer and possibly changed, and so is not yet in its finished form.
"Revision" refers to a request made by the Customer to modify the finished Product in accordance with the original Order specifications.
"Refund" refers to the reimbursement of money to the customer's payment account.
“Final paper” refers to the Expert's final Product.
"Service" (Services) refers to the Expert's offer within a predetermined time frame and in accordance with the Customer's needs with regard to educational issues. The Service includes each and every Order Status.
"Bid" is referred to as an offer or specific sum of money for the work to be done.
"Bidding Message" refers to the first "Welcome" message in the order conversation when the order is in the bidding stage. Each order's bidding message must be unique and include the Expert's comprehension of the work as well as any clarification needs (if any).
"Quality Assurance Department" refers to the structural division of the company tasked with monitoring and preserving the caliber of Our Products and Services. The Quality Assurance Department is in charge of looking into all contested claims and maintaining objectivity toward all parties.
"Support Team" or "Support" refers to the structural division of the Company tasked with coordinating and aiding the Order and Services provided.
"Account Managers" or "Expert Managers" refers to the Company's structural department workers in charge of organizing and supporting Experts. The Expert Managers Team is in charge of overseeing freelancers who work on the site.
"Upper Management" refers to senior management of the Company and those with the highest managerial positions.
The Company hereby retains the Expert to produce original written materials as Content for the Company.
By agreeing to these Terms and working with the Company, the Expert confirms that (i) the Expert has read, understood, and agreed to be bound by all of their terms and conditions, (ii) the Expert has ensured that certain terms of these Terms have been met prior to the start of their cooperation, (iii) the Expert is at least 16 years old, and (iv) the Expert is legally qualified to provide educational services in the country in which they operate.
You must register by providing your email address and password in order to provide Services. Based on the data you give us, your account will be created.
When registering, you promise to be as accurate, current, and thorough as possible. You also promise to update this information as needed to keep it correct, current, and thorough. You are not permitted to open an account on someone else's behalf (other than yourself). At no time may a single person have more than one active account.
You will be required to create a password when you create your account, and you will be completely responsible for keeping it confidential. We advise making use of "strong" passwords (passwords that use a combination of upper and lower-case letters, numbers, and symbols). You consent to keep your password a secret and to alert Us right away if your account is used without your permission. You further understand and accept that, whether or not you have approved such activities or actions, you alone are liable for all activities on or via your account. Due to your inability to adhere to the aforementioned standards, we are not responsible for any loss or harm that results.
Please get in touch with Customer Support if you run into any issues when creating your account.
The process of Verification serves to validate your identification. We have to make sure that your account is secure and that you are the only one who owns it. Every Expert on the website goes through the verification process at least twice a year, while this number may be significantly greater in specific circumstances.
How does it work?
When should an Expert undergo verification?
You must adhere to our Expert's Conduct rules, which are detailed below, whenever you execute Services on the Website.
You consent to refrain from using your Services to post, share, or store any information or act in any manner that:
You are not authorized to access or use the Website or Services:
There are four order statuses:
The Expert can locate open assignments on the "Available orders" tab after the Customer creates and publishes the Order.
An expert may begin BIDDING once they have access to the list of open Orders. The topic, order description, number of pages, kind of service, and any associated materials must all be accurate, understandable, and accessible before an Expert may submit a bid. The Expert must ask Support to add more details to the order comments, amend the order if necessary, and review any attachments. An Expert may then make a bid on the order only after that.
The Expert must wait for a Customer to accept the bid before they can begin writing. The Customer should receive the drafts and any other updates needed from the Expert. Always finish your work on time.
The status of the Order changes to "Finished" once it has been completed and approved by the Customer.
An Expert may get a revision request from a Customer with additional remarks or because the Expert omitted certain information from the order instructions. Such demands should always be addressed; experts should never leave them unattended as this may result in order cancellation. As long as they relate to the original instructions, the Customer is entitled to make as many change requests as they like.
The Customer has the right to cancel the Order if the Expert failed to finish it correctly, failed to deliver it on schedule, or failed to match the Customer's requirements despite multiple changes. The Quality Assurance Team will review the Order in this situation. The Quality Assurance Team is always consulted before making a final cancellation decision. If the Expert disagrees with the customer's complaint, the Quality Assurance Team may additionally consider the order cancellation at the Expert's request. The Quality Assurance Team will review the order and pay the Expert if the paper satisfies the standards if the Customer cancels the order for a cause beyond the Expert's control.
The Expert may also terminate the Order if the Client modifies the requirements, fails to respond, or is unable to supply the materials needed to complete the assignment (the last one applies only for cases when the material is not available online).
You recognize and acknowledge that the Company is not a party to any Order entered into between you and the Customer, is not involved in or liable for any work you do, is not liable for any payments made under a specific Order, and has no control over any Customers. The Company is also not involved in or liable for any work it assigns to you.
The Company is not able to or does not have the authority to decide on any eligibility requirements for any Order, choose or hire any Expert to perform Services for a Customer, decide or control any terms or conditions of the Order, or direct any Expert or Customer to accept an Order or carry out any Services. Escrow services are provided by the Company's Escrow. However, payment to the Expert is not guaranteed.
You will respect the privacy of the Company and the Customers, and you won't engage in any unlawful, disrespectful, offensive, damaging, or detrimental interactions with the Customers or make any uninvited, impolite, or abusive communications.
Please get in touch with your account manager if you ever think that a customer has broken the law, threatened you, or put you in risk.
All information that you enter or communicate over the Website is your sole responsibility.
Your information cannot always be withdrawn once it has been submitted to our website. You accept full responsibility for any risks related to your information, including those related to third parties relying on it for its value, accuracy, or dependability or any risks related to your sharing of personally identifiable information.
You accept full responsibility for ensuring that the information is free of any content that is unlawful, false, deliberately misleading, defamatory, or infringes upon the rights of any third party.
The following guidelines will be rigorously followed by Experts because the Company does not participate in or have control over the contact between Customers and Experts:
The cost of the Services/Content also includes the cost of the intellectual property rights to the developed Services because the Company hires an Expert to produce original Content in the form of written materials for the Company.
As a result, the Company has ownership of the Content since its inception. Therefore, it is completely forbidden for Experts to use the generated Content for either commercial or non-commercial purposes, to make it available to the general public, or to engage in any other behavior without the Company's consent.
Additionally, the Expert acknowledges and concurs that the Company is interested in obtaining a unique product made for a specific Order with a specific set of requirements. Therefore, it is prohibited to use other people's creative works or to combine different works that already exist.
Every Product/Content must also pass a uniqueness test. After drafting the piece, the Expert must use Grammarly Premium and Turnitin to ensure its originality. Less than 5% of the paper should be plagiarized. However, if the guidelines call for a zero-plagiarism policy, even 5% of intentional plagiarism may lead to a modification or cancellation.
The order is deemed not accepted and needs to be updated if the product's uniqueness is less than 95%.
When someone purposefully steals another person's ideas and presents them as their own, this is known as intentional plagiarism. This may consist of:
The Expert must strictly abide by the following guidelines when working with the Company:
Except as otherwise provided in these Terms, Expert expressly acknowledges, agrees, and understands that: (i) neither the Company nor its Affiliates will provide Expert with any training nor any tools, materials, labor, or equipment necessary for them to perform their work; (ii) neither the Company nor its Affiliates will provide the location where the Expert will perform the work; and (iii) neither the Company nor its Affiliates are any Expert's joint employer, integrated business, or single enterprise.
Taxation of the revenue obtained as compensation for the Services is solely the Expert's responsibility.
If the Expert violates the Company's policies and writing guide suggestions, there may be consequences. Restriction, probation, suspension, lock, and penalties are among the penalties.
Following repeated infractions of the Company's policies or persistent problems with the Expert's performance, the Company may place the Expert on probation. It suggests the maximum number of orders and bids the Expert may have open at any given time. The Expert Manager has the final say over the cap. Depending on the Expert Manager's judgment, the probationary period may run for two weeks or more.
Lock is a long-term suspension of the Expert Account for flagrant and persistent violations of the Company's policies and these Terms and Conditions that result in subpar performance and significant monetary losses. All Lock decisions are final and up to the expert manager, quality assurance representative, or upper management to make.
In distinct cases of serious infractions, the Expert Manager may impose fines to cover the costs of the Customers while changing the order. Up to 100% of the contract price in fines and/or restrictions could be imposed on the Expert.
Your account may face penalties for the following violations:
Quality Issues:
Any file or document uploaded on behalf of the customer that has no relation to the assignment or the instructions in any way is referred to as a fake file. These files are frequently sent to get around our system's deadline constraints. These consist of:
Bidding without reading the instructions is carrying out a task without correctly comprehending or adhering to the technical intricacies of the instructions and order. This involves placing a bid on a paper that turns out to be too complicated for the Expert to manage or too short in terms of the number of pages needed, resulting in a cancellation or the allocation of additional fees to cover the additional labor needed. Incorrectly completed assignments can result from ignoring particular structural, contextual, formal, and topic-related requirements as well as custome’sr materials and clarifications (including making up the customer's personal details and biography, if those are necessary, rather than directly asking them).
Plagiarism-related:
Plagiarism is the act of misrepresenting one's own work as someone else's while failing to properly credit the source or obtain their consent. It refers to any sort of academic dishonesty, such as copying someone else's words verbatim, utilizing someone else's knowledge without properly attributing it to the original source or author, and inappropriately attributing sources through errors in referencing, broken web links, etc.
Lateness-related:
Lateness refers to any failure to make the deadline, including any order deadlines that have been set by the customer, the system, or both, as well as any deadlines that have been verbally agreed upon with the customer in the chat, should such an adjustment be made. Any failure to make the deadline is viewed as tardiness and will result in disciplinary action, with more serious examples of tardiness being punished especially harshly, with the exception of extremely tight deadlines and difficult clients.
Terms and Conditions Breaches:
Blackouts and other resource problems are not seen as acceptable justifications.
We want you to know that doing so is reckless and hurts our reputation. We shall be compelled to end our partnership if an Expert lacks the necessary equipment, including a reliable internet connection.
All payments are made through Payoneer.
We only keep an expert's first and last name, a photo of their ID, a bank card or account number, billing address, email address, and mobile phone number for the purposes of payment and financial reporting.
Such a request will not be processed if the Expert does not keep to a registered and validated payment method in their name. Experts are required to offer detailed information on the subject in order for a preferred payment method to be successfully verified. Support representatives and expert/account managers may request screenshots or images demonstrating the Expert's control over a certain account.
Every two weeks, the Expert will be paid for the task that has been completed. Upon request, this sum will be added to the Expert's account. The Expert uses the function of the Website to create a payout/withdrawal request in order to do this. On the day of payment, the Account Manager confirms the withdrawal. The Billing division then processes the compensation using the payment information provided by the Expert.
Every two weeks, the payout date is published in advance. Additionally, within six months after the order's completion, the customer, the support team, or the quality assurance department may cancel an already-completed Order as part of the refund procedure. In this instance, the payment sum that the Expert received after the order was completed will be subtracted from his or her remaining balance. Due to issues with quality, plagiarism, or negative comments, the previously finished purchase may be canceled.
The Company consents to pay the Expert for the rendered services. As soon as the scope of the job is determined, the payment for the Product is determined using the company's pricing, which is specified in the Order.
The minimal price the Expert can offer the Customer is automatically calculated by the system when putting a bid for an order. The Expert is fully permitted to place a higher bid than the minimum and, if necessary, to discuss this with Support in the chat window.
You understand and accept that we are not liable for any security or privacy lapses involving credit cards or other payment methods.
You represent and warrant that:
Customers frequently complain to the Support Team regarding documents that Experts have delivered. These complaints may be in relation to orders that have been canceled, fulfilled, or are still in process. The most common complaints from customers concern the paper's poor grade, poor quality, plagiarism, and other problems. Our Quality Assurance team responds to such complaints.
The designated QA Manager examines the Customer's claim and any offered or given supporting documentation before beginning an investigation. To ensure a fair assessment and take into account both parties' points, they double-check the instructions, the chat, and the paper. Every order is looked into separately due to its singular nature. Hence the findings of the QA review may likewise vary.
Upon the review, the QA manager may go for one of the following resolutions:
NOTE: The QA manager may still choose resolution options #1 or #2 if the review reveals any violations on the part of the Expert or any paper issues that are unrelated to the complaint.
You give the Company the exclusive right to use, reproduce, edit, modify, adapt, publish, translate, distribute, and/or sell the Content in whole or in part in any and all forms and media, now known or hereafter discovered, without restriction on territory or timeframes, by posting or submitting any Content to the Website.
You also guarantee that the Content you upload or submit to the Website is your original creation, hasn't been published before, and isn't being considered by a third party.
The Company disclaims all responsibility for any harm caused by the use of, or inability to use, the website by any member, visitor, user, or other person or entity. Even if informed of the risk of such losses, it is not responsible for reliance on the information on the website, support services, or any consequential, incidental, indirect, punitive, special, or comparable damages.
Direct, indirect, incidental, special, or consequential damages of any type will not be covered by the liability of the company, its affiliates, or any officer, director, employee, subcontractor, agent, successor, or assignee of the company or their affiliates. This covers anything related to, resulting from, or arising in connection with this website, including its content, including, without limitation, attorney's costs and lost profits or savings.
Links to other websites that the Company does not control may be found on the Website. Any issues with a particular service or resource or a link to one should be brought up with that service or resource directly. Continued use of this Website following any change constitutes acceptance of the change.
The Company does not represent or warrant that the information provided by Customers regarding their identities on the Website is true or accurate, that Customers will be able to pay for the Services, or that Customers can or will actually consummate a transaction.
On our Website, we forbid the following:
The Company only offers a platform for the exchange of information between Experts and Customers and the provision of Services. Except in circumstances where the Company receives customer complaints, the Company has no responsibility for or control over the Expert Services that Customers purchase. Nothing in this Agreement expands or modifies any warranty, obligation, or indemnification specified in the Terms or will be intended to deem Company as Expert's agent with regard to any Services.
You acknowledge that as an Expert, the content of any work that you provide to the Company and/or its Customers is completely your individual responsibility. Additionally, you undertake to defend, indemnify, and hold the Company, its owners, and its employees free from any lawsuits arising from submissions you make to the Company and/or its clients.
You acknowledge and agree to all of the following statements:
Warranties taken by the Experts are:
Our Privacy Policy sets forth how we may collect and use information about Experts. We sometimes have to send you specific communications, like administrative messages and service notices, as part of offering the Services. You might not be able to opt-out of receiving certain communications, which are regarded as being a part of the Services.
The Privacy Policy and these Terms and Conditions represent the whole agreement between You and Us with regard to the Services, superseding any prior understandings with respect to actions taking place after the effective date of these Terms.
If any provision of these Terms is determined to be invalid, unlawful, or otherwise unenforceable for any reason by a court or other tribunal of competent jurisdiction, such provision shall be eliminated or limited to the minimum extent necessary so that the remaining provisions of these Terms shall remain in full force and effect.
Regarding the Services and/or any information or other materials made available on, through, or in conjunction with the Services, these Terms represent the entire and exclusive statement of the agreement between you and the Company. Any former or current oral or written agreements, as well as any other interactions between you and the Company, are replaced and superseded by these Terms.
If you have questions about these Terms, you may contact us by email at [email protected].
These Terms are reviewed by the Company on a regular basis, and we reserve the right to make changes or updates. Major alterations will be announced by email or on our website, where we will also post information about them. The Website will always display the most recent version of these Terms.
Normally, we will make an effort to let you know before the new terms take effect. However, there are situations when modifications must be made right away. In this case, we won't provide you any advance notification.