Privacy Policy

We kindly advise you to read this Privacy Policy in its entirety. Before you give your permission to process your data or complete any form on our Website that requests your personal information, we need to be sure you fully understand the conditions of our cooperation.

Your use of the Services as described in our Terms and Conditions is subject to our Privacy Policy.

This Privacy Policy describes how, when, and why we process personal information about Website users, as well as the purposes for which we may use it and the circumstances under which we may disclose it. It also describes your rights concerning your personal information and the measures we take to protect it.

1. INTERPRETATION OF THE TERMS

• Personal data. Any data about you that, either alone or in conjunction with other pieces of data, enables the person who collects and handles said data to identify you as an individual is considered "personal data."

• Processing of personal data. Any operation with your personal data, whether or not it is done automatically, such as gathering, recording, organizing, structuring, storing, adapting or altering, retrieving, consulting, using, disclosing by transmission, dissemination, or otherwise making available, aligning or combining, restricting, erasing, or destroying it, is referred to as "processing of the personal data."

• Data subject. Any identified or distinguishable natural person whose personal data is processed by the processing party, including you as a Customer of the Website, is referred to as a "data subject.

• Consent of the data subject/user. The term "Consent of the data subject/user" refers to any freely given, precise, informed, and unequivocal indication of the data subject/user's wishes by which they, through a statement or by a blatant affirmative action, approve the processing of their personal data.

• Website. The term "Website" refers to mobile websites, mobile applications, and WEBSITES.

Additional terms, including Customer, Expert, Company, etc., are specified in our Terms and Conditions. 

2. GENERAL

We track your activity on the Website each time you access it by collecting log data and placing cookies on your device. You can opt out of cookies, with the exception of those necessary for the Website to function.

Upon your registration as a Customer, we may gather and handle Cookie identifiers and the following information from you: first and last names, email addresses, phone numbers, social network IDs (if provided by Facebook or Google), time zone, IP address, and type of device.

In particular, if you are an Expert, we may also gather and use the additional information you have provided, such as your zip code, gender, birth year, city of residence, and educational background, in addition to the information specified above.

We only process your personal data when we have lawful grounds to do so.

3. DATA WE COLLECT: SCOPE

Only the information listed below is obtained from you by the Company, and only for the reasons listed below:

• Account for Customer

When you register (and if you later update your account settings), the Company receives and handles the personal data you provide. 

Before using the Website for the first time, you must accept our Terms and Conditions and other necessary policies (such as the Privacy Policy and Refund Policy) and consent to the Company's processing of your personal data. 

Yes, I understand and agree to the Terms and Conditions, including the Privacy Policy and Refund Policy.

You must provide the following details in order to register: your email address and password. Additional, non-obligatory data includes first and last names, phone numbers, dates of birth, and links to social media sites. You can update your Account at any moment with new details. Whether or not you wish to give information that is not strictly required for registration is entirely up to you. 

We are not responsible for any consequences caused by sharing your personal information with the Experts.

• Service Use, Cookies, and Other Similar Technologies

We keep track of your usage patterns when you use our services and monitor and analyze web traffic. Based on your phone's settings, we might learn about your IP address, proxy server, operating system, web browser, mobile provider, and location. It aids in our market research and helps us improve the level of service we provide on this Website. We also use cookies to comprehend and remember your preferences for visits in the future.

Every Customer has the option to have their browsers alert them every time a cookie file is sent. Additionally, they can disable cookies through their browser settings. Please be aware that disabling cookies might limit or affect various features and functions of our Website. You can still place orders regardless of how the cookie policies are set up.

If you have already consented to cookies on our Website but later decide you would like to change or disable them, please use the instructions provided below for your browser

1. Safari
2. Google Chrome
3. Internet Explorer
4. Firefox

• Sensitive Data

The Company does not process your sensitive data unless you give us your express permission. 

• Information Required for Submitting Tax Documentation

We may be compelled to submit various tax papers comprising your personal data in order to comply with the relevant tax and accounting laws. We may process your personal information, including but not limited to your full name, country of citizenship, permanent residence address, mailing address, date of birth, U.S. taxpayer identification number, or foreign tax identification number, to file tax documentation.

4. DATA WE COLLECT: PURPOSES

We may use the personal data you willingly gave to us for the following purposes. From our perspective, we handle your personal data to fully customize how you use the Website and to provide you with high-quality Services in accordance with the Terms and Conditions.

• Provision of Services

We process your personal data to grant access to our services and fulfill our obligations under the Terms and Conditions for Services provision. When you register, we specifically use your personal information to make it easier for the Experts to locate your Account or profile and offer you the Services.

Please be aware that we won't be able to provide you with the functionality of our Website and link you with the Experts if you don't submit the information required by our Terms and Conditions.

• Communications

For purposes linked to the Services, we may contact you via email and other communication channels, such as public notices. These include welcome letters, security, legal notices, announcements, Website updates, reminders, suggestions, etc. We might also use your data to enable your communication with the Experts.

Your contact data, such as your email address and phone number, may also be used to solicit feedback. We might get in touch with you to ask you to participate in a study to enhance the usability of our product. Only internal uses will be made of this research, such as:

• Product updates and feature developments;
• Marketing initiatives;
• Support updates;
• Other service updates to enhance your experience.

You always have the option to unsubscribe from our emails after receiving them, except for legal notices and adjustments to your user preferences on the Website.

• Marketing and Promotion

Unless we specifically request your consent, we may process your personal data to analyze, tailor, and enhance our marketing strategies. We may also send you direct marketing mailings and special offers unless our actions in this regard require your consent. However, you can always choose not to receive our marketing communications by following the instructions provided in each message's corresponding link and by changing your user preferences.

• Analytics and Development

We track and analyze the personal information you give us, including information you provide during registration, web traffic, cookies, and usage data like the date and time of your visit, your location, the type of device you used during your visit, and other pertinent information on how the Website is used, in order to find new ways to improve the Website, identify the points of interest in our Services, and for analytical purposes.

We wish to comprehend how customers interact with and whether they are satisfied with particular features. Such analytics are used in order to enhance user experience, create new practical features, and streamline our Services.

We might also use third-party compliance services to conduct polls and surveys on the Website. You are not obligated to respond to them; you can choose not to participate in such polls and surveys by changing your account settings. We may process your Customer data and cookies to inform, optimize, and present relevant advertising based on your prior use of our Services.

• Support

We reserve the right to utilize data (including communications) to settle disputes on the Website, monitor Customer and Expert conduct there, and address any grievances or requests.

• Compliance with Legal Requirements

To comply with relevant regulatory obligations in the areas of finances and/or accounting, we process certain payment information. We may also use the information we collect on the Platform to handle legal requests we receive from you or any other appropriate person or organization and to exercise, defend, or otherwise establish our legal rights.

• Fraud Prevention

To prevent fraud on the Website and meet your demands, we must keep an eye on specific information, including your payment information, log information, and your conduct on the Website.

• Changes

Before using your personal information for newly established purposes, we will let you know if the Website decides to change the processing reasons described above. Unless the extra purpose of processing is compatible with those indicated above, you will be notified of such changes by email and required to give your consent for the modified purposes.

You might not be able to access some features of the Services if you choose not to give us the requested personal data for the aforementioned objectives.

• Archival Purposes

As part of our legitimate business interests, we may keep a record of your information in case it becomes necessary to establish certain facts in court (for example, to support, pursue, or defend claims).

• Responding to Contact Initiated by You

When you contact us, you may provide us with your contact information (for example, through contact forms, emails, or chatbots), and we may use it to get back to you. Our legitimate interest is in disseminating information regarding the Company.

• Combating Inappropriate Behavior and Promoting Safety

To authenticate customers and accounts, strengthen security, and prevent inappropriate behavior, spam, or fraud, we review information regarding the operation and usage of our Website. By doing this, we make sure that our Terms and Conditions are followed and that unsuitable and harmful content is kept off of our Website. Our legitimate interest is in protecting our Website and keeping it a secure environment for our users.

• Aggregate/De-Identify/Anonymize Data

Any data gathered through our Website and services may be aggregated, de-identified, and/or anonymized by us so that it is no longer associated with your personally identifiable data (such as your name or email address). We reserve the right to use aggregated and anonymized data for any purpose, including market research and advertising, and to share such data with third parties.

What are the legal bases for data processing?

As previously stated, depending on how you use our Website and/or participate in our services, we use personal data in a variety of ways. Depending on the situation, we may use one or more of the following legal basis to treat your personal data:

• Processing is strictly based on your given consent;
• Processing is required to provide our Services to you based on our Terms and Conditions;
• Processing is necessary for the purposes of our legitimate interests. Following are some examples of these legitimate interests: 

• Adherence to financial and accounting laws;
• Evaluating the effectiveness of the Company's operations through examination of website traffic and financial performance metrics;
• Promotion of the Website through affiliates, including bloggers and influencers, as well as media outlets and social media sites;
• Fraud prevention, making sure that personal data is appropriately protected;
• Experts' verification

• Compliance with applicable legislation where necessary (e.g., data subject request processing).
• Under exceptional circumstances, to defend your vital interests or the vital interests of another person, or for the performance of a job carried out in the public interest or in the exercise of official authority vested in us.

Unless we are unable to do so in accordance with our obligations under any applicable laws, we will always notify you of the applicable legal basis for processing, as well as any other pertinent information, before we begin processing your personal data on that basis.

With whom does the Company share your personal data

Your personal information is never given, sold, or transferred to unaffiliated third parties by the Company. However, this excludes the third parties we work with to administer our Website and deliver the Services or Products you order online. You should be aware that such cooperation is only feasible if the parties involved likewise consent never to disclose, sell, or transfer any information about our clients and visitors that they obtain from us.

We might, for instance, divulge your personal information to the following parties:

• Subcontractors

We work with subcontractors to aid in the processing of personal data. These could include companies that provide hosting services, IT professionals and technicians who look after our technical infrastructure, companies that guarantee the functionality of our Website, claims adjusters (including insurance companies), marketing and advertising agencies, accounting and bookkeeping firms, and law firms. Every subcontractor who processes data has a contract with the Company and only works under our direction.

• Advertisers, Advertising Agencies, and Intermediaries

Advertisers, ad agencies, and intermediaries take part in the process of choosing the content of adverts that are displayed to you on our Website based on information found in cookies or other online identifiers (if they contain personal data).

• Payment Intermediaries

We provide your payment information to our payment intermediaries when you pay for Services.

• Legal Compliance and Protection of the Company and Others 

We may disclose your information if obliged to do so by law or if we have a good faith belief that disclosing your information is permitted by this Privacy Statement, necessary, or acceptable for any of the following reasons:

• To abide by the law; 
• To enforce this Privacy Policy or other contracts with you, including by looking into suspected violations of it;
• To address complaints that any information on our Website infringes upon the rights of other parties;
• To attend to your customer service demands; 
• To defend the interests of the Company, its representatives, and associates; and To ensure everyone's safety. This includes sharing data with other businesses and organizations in order to avoid fraud, spam, malware, and other related issues.

When you check the appropriate box to give us your personal information, you consent to the transfer and processing of that information for the purposes outlined in this Privacy Policy.

For how long does the company store your personal data

We preserve your personal data for different amounts of time depending on the reason for which it is processed: 

• In Order to Perform the Services

As long as you have a user account on our Website, we keep your data. We will erase or anonymize your personal data if you delete your user account or if we are required to do so (for example, if you violate the terms and conditions of our Website or the law). To comply with legal, tax, and accounting requirements (such as until the end of statutory limitations for contractual claims or limitation periods for tax liabilities resulting from the fact that you paid for our services) or if the data is required for ongoing or anticipated legal proceedings, we might keep some data for a longer period of time. We make every effort to keep the amount of data we retain to a minimum and to keep it for no longer than is necessary.

• On the Basis of a Legitimate Interest (Ours or that of a Third Party)

We preserve it until you object to the processing or until we decide the data is no longer relevant or our intended use has been achieved.

• As Required by Law

We utilize the data in accordance with applicable laws or as long as it is legal to do so.

• Based on Your Consent:

Until (i) withdrawal of your consent or (ii) achievement of the purpose for which the data had been gathered.

Your rights as a data subject regarding your personal data the company processes

• Right of Confirmation

You can ask the Company for confirmation as to whether personal data about you is being handled.

• Right of Access

You have access to your personal data that the company processes.

• Right to Rectification

You can request that the Company fill in any incomplete personal data that needs to be corrected.

• Right to Erasure (Right to Be Forgotten)

You can ask the Company to delete your personal data. Most of the time, unless prohibited by law, the Company will delete it. To delete your personal data, you can:

• Get in touch with us by email at EMAIL. Within five days, we will react to your request to have your information deleted and let you know the results. You must include your complete legal name, address, phone number, and email address that you used to register for the Website in the request in order to identify your Account. In addition, you must specify the data that you are aware is being processed and stored by the Company, as well as the reason why you want it removed. Please specify in the official letter if you want all the data removed from the system.
• Erase certain things from your Account (such as your payment method, etc.).
• Completely delete your Account.

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• Right of Restriction of Processing

If you disagree with the correctness of your personal data or if the Company no longer needs to process your personal data, but you still want it processed for another reason—say, to file a lawsuit—then the information will be processed with restrictions rather than being erased.

• Right to Data Portability

Where technically possible and when doing so does not impair the rights and freedoms of others, you have the right to request that your personal data be transferred directly from one controller to another.

• Right to Object to Processing of Your Personal Data by the Company

You have the right to object when we are using your personal data to carry out a task that is in the public interest or to carry out official duties that have been given to us. The second scenario is when you feel that your interests or your fundamental rights and freedoms outweigh the legitimate interests that we or a third party are pursuing when we use your data for those purposes. We shall no longer process the personal data if you submit a request with an objection to processing unless we can provide compelling valid justifications for the processing.

• Right to Withdraw Consent at any Time by Contacting Us

Upon receiving your request to withdraw, we shall do so promptly. Unless otherwise required by law, we will then stop processing your personal data.

If any of the aforementioned factors apply, kindly get in touch with us as specified at the end of this Privacy Policy. We will quickly see to it that the request is fulfilled right away. These requests are provided free of charge.

You can file a complaint with the appropriate data protection authority if you think that the way we use your data infringes on your rights. Please be aware that you have the right to object to the processing of your personal data when it is done for direct marketing purposes at any time and without giving a reason, in which case your data will no longer be used for such reasons.

• Right to Request a Copy of Your Personal Data

You can also verify the information you've provided in your Account as a registered user.

• Right to Request the Company to Correct Any Information About You

If you make a mistake while registering or filling up your user profile, please don't hesitate to inform us if you think it is inaccurate, out-of-date, or incomplete.

We might inquire about your user account in an effort to confirm your identity. We shall try our best to let you use your rights as soon as feasible and no later than what the relevant law specifies. In the event that we must extend the time allotted for processing your application in order to comply with the law, we will let you know about the extension and provide a justification for the delay.

The Company places a high priority on maintaining a high standard of personal data privacy.

Other privacy commitments

• Cross-Border Transfers

We handle your personal information both domestically (within the United States) and internationally. We take steps to assure high privacy compliance, despite the possibility that the regulations in the countries where we process data may differ.

• Time for Reply and Reaction

Within the longest possible timeframe of one month following receipt of your request, the Company shall provide information on the steps taken in response to your request relevant to the rights listed above. If the Company is overburdened with requests or the request is complex and requires extensive action, that time frame may be extended by two more months.

The Company shall notify you of any such extension and the reasons for any delay within one month of receiving your request.

• Security

The Company employs organizational and technical safeguards to make sure that the information is processed with the necessary level of security, including defense against unauthorized or unlawful processing and accidental loss, destruction, or damage.

• Accessing Account to Provide Support

Our customer service representatives may need access to your Account in exceptional circumstances, such as when providing necessary customer support. They will be able to view the personal data you submitted to your Account under such circumstances.

Before we begin troubleshooting, we promise to always get your consent to access your Account. Please be aware that the timing and effectiveness of customer service may be impacted if you refuse to allow access to your Account.

• Breach Notifications

If there are significant risks that your rights as the data subject may be violated, we will promptly notify you and the appropriate data protection authorities if any of your personal data is compromised. Additionally, we would try our hardest to reduce any such hazards.

• “DoNotTrack” Requests

Personal information is not given to outside parties by the Company for their direct marketing uses. Additionally, "Do Not Track" requests are not supported by our Services.

Providing data is voluntary

You have no obligation to provide any personal data to the Company; doing so is purely voluntary. However, in order to register for an account and use the Website, you must provide personal data. You won't be able to utilize all of the features on our Website if you don't give the Company your personal data.

Updating this policy

We might occasionally change our Privacy Policy. Major alterations will be announced by email or on our Website, where we will also post information about them.

Any modifications to this privacy statement take effect when they are put online. By continuing to use our Website, you attest that you have read and comprehended the most recent version of this Privacy Policy.

Contact us

Please contact us via one of the methods listed below if you have any concerns or comments concerning this Privacy Policy, our data practices, or how we adhere to the law.

Email us at [email protected]

Or write to OSA Management LLP, Suite 4005 43 Bedford Street, London, England, WC2E 9HA